At startup time the Mac freezes on a certain extension or control panel. You can call us to find out if this is a necessary item. If it isn't, you can remove it from your system folder. If it is necessary, you may need to replace it with a new one.

Your computer freezes or crashes whenever you use a certain program. You need to either get rid of the program, reinstall it, or download a new copy.

You are having problems opening Word or Excel because it gives you the "type 1 error". You can download a new copy from the server.