Just a quick note since this is fairly new for the RCCs, and
they may enlist you for help. Namely, the RCC is supposed to
maintain the day-to-day tasks of keeping the printer stocked
with paper and calling OPT for hardware issues. If they ask,
the number for OPT is 800-660-6332.
Field Operative Responsibility
Field operatives are mainly there to take care of the printing
script for the PCs, firmware updates, computer to printer
related problems. The following are various issues that may
Printer Missing on PC list of printers
Restart the computer. The printer script only runs on startup.
Restarting is supposed to clear all existing printers and
set up the correct ones, including the default printer for
that computer. For a computer in Kimball, e.g., the correct
printer is KimballPrinter.
If this does not work, there may be a problem with the Windows
hostname of the computer. You can check the computer name
by getting properties on 'My Computer' and going to the 'Network
Identification' tab. Check to see that the name of the computer
is correct. You can also run the "Reconfigure this computer"
task from the Symantec icon in the taskbar to reset the computer
name. It will ask for a password. Enter the RCC password.
This renames the computer.
If this too does not work, run the printer setup script manually.
Log in with the tech login and password. Run \WinNT\printerscript.bat.
If this too doesn't work, there is a problem with the printer
script. In the interim you can attempt to set up the printer
manually if there is an urgent need to. However, the real
problem is that the image is not correct and needs to be updated,
so let Dana know that there's something wrong with the printer
Finding the MAC address of a printer
To figure out what the hardware network address is for a printer,
we need to force the printer to print out its configuration.
Go to the printer and press the menu button once to bring
up the Information menu. Press select twice to select the
option "Print Configuration". Press Ok to go ahead
and do that. Read through the printout and you should find
all the information you need to know.
To look up the firmware version of a printer or to update
its firmware, go to the tech desk computer and direct the
browser to Naboo on the alternate port. This will allow you
to access the HP JetDirect WebAdmin utility where you can
examine the status of all the printers and perform whatever
task you want.