PC-Leland Troubleshooting Guide
Can't log in, "Permission
denied"
It is likely that the system time on this PC is incorrect, so
PC-Leland cannot obtain a Kerberos ticket to authenticate you
and let you on the system. To solve this, we're going to need
to get into the system without PC-Leland. One way is the reboot
the computer and hold shift as the blue screen with the little
dialog saying "Windows 2000" shows up. Hold this until
you see the login prompt. Now, log in as a tech and PC-Leland
should self correct the time. Log out, and try to log in through
PC-Leland normally. It should work now. Another way to fix the
time is to circumvent PC-Leland, shown below.
Need to circumvent PC-Leland without rebooting?
Although there shouldn't be a real necessity to do this, this
method could save you the time of having to reboot the PC
to log in as a tech when PC-Leland won't let you in. Or, this
could be used if you really don't want to log into PC-Leland...
On the PC-Leland login dialog, press CTRL-ALT-DEL. This should
bring up the Windows Security dialog. Hold down CTRL, ALT,
and SHIFT and click on the Log off button. Windows will ask
you if you're sure about resetting the session. Say OK. Now,
hold SHIFT like you normally would to bring up the login dialog.
If you don't do this fast enough, you'll just log back in
automatically as a user and you've gotten nowhere. If you
did hold shift, you'll now be at the login prompt where you
log in as a tech.
Don't want the PC-Leland login prompt for the user?
You shouldn't need to do this, but this is only for the curious
among you. If you get to the Windows login prompt, press ESC
to bring up the secure login prompt dialog which asks you
to press CTRL-ALT-DEL to bring up the login pompt. Do so,
but quickly press and hold down SHIFT after. If done successfully,
you'll log in as the user, but PC-Leland will not have loaded.
So, you won't be locked out of the system. Click "Log
off PC-Leland" to restore the prompt back to normal.
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