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POSITION:
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Summer Computing Cluster Technician
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HOURS:
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40 hrs/week (part-time work may be available)
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DURATION:
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Summer (6/11/09 - 9/18/09)
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TRAINING:
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5/19/09 - 5/28/09 (Tuesdays and Thursdays, 6pm - 9pm)
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PAY:
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Summer Cluster Technicians are paid starting at $14.00 an hour. Guaranteed and subsidized on campus housing can be arranged.
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Job Description
The Summer Computing Cluster Technicians ("Summer Techs") are responsible for regular computer maintenance, new hardware installation, and operational support of the computing clusters operated by Academic Computing and Residential Computing. These include all clusters located in Meyer Library and Tressider as well as the residential computer clusters.
Duties
- Support ongoing maintenance and redesign of cluster equipment and spaces.
- Install, deinstall, and relocate computer equipment, peripherals, and furnishings as assigned.
- Assist with computer preparation and support for summer conferences, including evening and weekend cell phone support on a rotation schedule.
- Troubleshoot and resolve hardware and software problems with high degree of proficiency.
- Assist conference participants with self-serve registration process.
- Respond to trouble tickets generated by first-tier cluster support staff within 24 hours; report unusually difficult problems promptly to appropriate central staff.
- Communicate with vendors on warranty and repair issues; remove computers with hardware problems to on campus repair locations.
- Support routine Mac and PC hard disk imaging.
- Maintain both paper and online records of repairs and work completed.
- Work on other short-term projects as assigned.
Requirements for the position
- Available and committed to work from mid June to September (exact dates TBD). Up to a week of unpaid vacation can be taken in
July or August, to be coordinated with managers.
- Able to work a regular 8 hour schedule Monday-Friday.
- Able to work at least part-time (8 hours a week) starting May 19th, 2009 for Summer Tech training.
- Attentive to an extremely high level of responsibility and customer service.
- Able to work independently and take initiative in providing assistance.
- Possess a high familiarity with computers, including experience using basic Internet applications, troubleshooting network connectivity problems, and installing network and printing hardware on Mac OS and Windows XP.
- Familiar with basic networking principles, especially TCP/IP.
- Able to lift 40 pounds. Able to drive.
- Willing to carry a cell phone during both "on-duty" and "off-duty" hours.
- Possess good verbal and written communications skills.
Contact
Deadline
The deadline to apply is Friday, March 20, 2009.
Application Materials
- Application instructions and general information: Download
- Application form: Download
