POSITION: |
ResEd Support Tech |
HOURS: |
Part-time, 8-10 hrs/wk. |
DURATION: |
2008-2009 Academic Year |
PAY: |
$14/hr (starting wage) |
The Residential Education Support Technician provides first- and second-tier support to Residential Education staff members, including central office and field office staff.
Duties
- Assist with maintaining, updating, and deploying a software image for ResEd staff computers
- Replace end-of-life hardware with new computers
- Assist ResEd staff in transferring data from the EOL equipment to the new equipment
- Set up printers and other peripherals for ResEd staff
- Erase data from EOL equipment and prepare the equipment for disposal
- Maintain an inventory of all ResEd hardware
- Respond to trouble reports from ResEd staff and resolve them on an on-call, quick response basis
- Report difficult technical issues to ResComp central staff
- Provide computer training and documentation as required
- Make regular rounds of ResEd central and field offices to provide ongoing support
- Diagnose hardware problems and arrange for the repair of broken hardware
Requirements for the position
The ideal candidate will:
- be extremely comfortable with the Mac OS
- have expertise in the following software applications: Microsoft Office, FileMaker Pro, Dreamweaver, email clients
- be able to work flexible hours and respond quickly to trouble reports
- be responsible and detail oriented, with good follow-through to make sure all trouble reports are resolved and known to be resolved
- be self-directed and have the ability to work well without constant supervision
- be able to communicate effectively with non-technical users and train them adequately
- have a strong customer service orientation and a positive attitude
Contact
Dean Steede
Technical Support Specialist
Meyer Library, Room 210
dsteede@stanford.edu
650-723-0991
Deadline
To apply, please email a resume in Word or PDF format. The deadline is Monday, April 21, 2008.
