POSITION: |
Computer Cluster Technician |
HOURS: |
8- to 12-hour weekly schedule Monday-Friday. No evening or weekend hours. |
DURATION: |
2007-2008 Academic Year. |
PAY: |
Cluster Technicians are paid $14.00 an hour (starting rate). |
The Computer Cluster Technicians ("Techs") are responsible for
regular computer maintenance, new hardware installation, and operational support of the computing clusters operated by Student Computing. These include all clusters located in Meyer Library and Tressider as well as the residential computer clusters.
Duties
- Support ongoing maintenance and redesign of cluster equipment and spaces. Install, deinstall, and relocate computer equipment, peripherals, and furnishings as assigned.
- Perform routine preventative maintenance in clusters as assigned.
- Troubleshoot and resolve hardware and software problems with high degree of proficiency.
- Assist with computer and other technical support in the Stanford University Libraries as needed, in cooperation with SUL staff.
- Respond to trouble tickets generated by first-tier cluster support staff within 24 hours; report unusually difficult problems promptly to appropriate central staff.
- Support routine Mac and PC hard disk imaging.
- Assist with maintaining accurate inventory records, and perform related tasks such as data-entry, equipment retrieval, and tagging.
- Work with vendors on warranty and repair issues; remove for computers with hardware problems to on campus repair locations.
- Maintain paper and online documentation of all repair work.
- Maintain good communication with local or first-tier support including RCCs and Meyer desk consultants.
- Participate in staff training and attend regular meetings with staff.
- Work on other short-term projects as assigned.
Requirements for the position
- Able to work a regular schedule of at least 8 hours per week Monday-Friday.
- Able to return to campus early to attend training as scheduled.
- Attentive to an extremely high level of responsibility and customer service.
- Able to work independently and take initiative in providing assistance.
- Able to complete tasks with attention to detail.
- Possess a high familiarity with computers, including experience using basic Internet applications, troubleshooting network connectivity problems, and installing network and printing hardware on Mac OS X and Windows XP.
- Familiar with basic networking principles, especially TCP/IP.
- Able to lift 40 pounds. Able to drive.
- Willing to carry a cell phone.
- A commitment to staying with the position for a minimum of one academic year.
- Possess good verbal and written communications skills.
Contact
Deadline
Open until all positions are filled. To apply, please email a resume in Word or PDF format.
